Return & Refund Policy

Refund & Return Policy

Last Updated: September 7, 2026

At toknes.shop, we want our customers to have a satisfactory shopping experience.

1. Return Eligibility

You may request a return where the product is eligible for return under the applicable product listing and where the product is:

  • Damaged or defective on arrival

  • Incorrectly delivered

  • Significantly different from the product ordered

The return request must generally be made within [7 days] of delivery.

Products must be returned in unused and resalable condition, together with their original packaging, tags, accessories, and other items supplied with the order, where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

The applicable return conditions will be mentioned on the relevant product page where necessary.

3. How to Request a Return

To request a return, contact us at:

Email: ribbonside2026@outlook.com
Phone: 9687152540

Please provide:

  • Order number

  • Name used for the order

  • Reason for return

  • Photographs/videos where relevant

  • Details of the issue

We may request additional information to verify the return request.

4. Return Approval

Returns are subject to inspection and approval.

If the return is approved, we will provide instructions regarding the return process.

Please do not send products back without first contacting us and receiving return instructions.

5. Refunds

Once an approved returned product has been received and inspected, we will process the applicable refund.

Refunds will normally be issued through the original payment method or another permitted method, as applicable.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with clear photographs/videos of the product and packaging.

We will review the issue and provide an appropriate resolution where the claim is accepted.

7. Return Shipping

Where the return is due to an error attributable to us, such as an incorrect or defective product, we may provide or reimburse reasonable return shipping costs, subject to verification.

For other returns, return shipping charges may be borne by the customer where permitted by the applicable return terms.

8. Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been dispatched or otherwise processed beyond the point where cancellation is reasonably possible.

9. Contact Us

toknes.shop
Managed By: Bagthaliya Ashokbhai Mansukhbhai
Phone: 9687152540
Email: ribbonside2026@outlook.com
Address: Hari Vihar, Street No. 2, Block No. 40-B, Liliya Road, Shyam Nagar, Amreli, Gujarat – 365601, India